We practice integrity and authenticity in our operation and customer service every day. Through Concrete Services Limited, our HOKLAS accredited laboratory, we provide a full range of trustworthy testing services to our customers. In the reporting period, a total of 156 mangers of the Company has completed the Competition Law training on our E-learning platform supported by an external legal organization. The E-learning platform was set up since July 2017. We also introduced a new Ethics Hotline, providing a direct channel for our employees to report any ethical or compliance issues to the senior management.

Our people policy focuses on enhancing the Health and Safety standards in the workplace and ensuring the development and wellbeing of all employees. Our Integrated Management System (IMS) was upgraded to drive total safety management culture, promote good practices, behaviors and attitudes in all operational aspects. It also supports the Vision Zero Pledge that we signed up in 2019. Besides risk assessment training to all, we continued to engage employees in different safety programmes and workplace improvement projects. To tackle the COVID-19 pandemic crisis, we activated the Business Continuity Plan (BCP) in very early stage to ensure safety of our people while maintaining business operation. In terms of talent management, which we consider the key to sustain our business, we initiated a series of talent retention and recruitment programmes. Succession planning was also put in place to develop the Company’s future leaders in a systematic way.

Our long-term environmental goal is to enable a Circular Economy. Our strategies cover climate protection, resource management and pollution control. In the reporting period, we made a breakthrough in carbon neutrality through driving down carbon emissions by renewable energy and facilitating low carbon-built environment by green concrete. The solar power project we jointly developed with NEFIN was completed in 2020, while more than 40 of our concrete products with low-carbon designs have been recognized by the “CIC Carbon Labelling Scheme”. Besides coordinating with our fuel supplier on their carbon offset program, we also initiated our own carbon neutrality services. For product offering, we provide concrete with GGBS and PFA mixes and concrete with recycled aggregates. All of the above help reduce our carbon footprint, support our customers’ sustainability policy and achieve the “Net Zero 2050” goal.

To improve our community relations, our focus has shifted to more strategic planning in community initiatives. This also aligns with our stakeholders’ expectation on more long-term and strategic community programs. We have already formed a CSR and Community Engagement Committee in 2019, which is responsible for strategic plans of all future CSR and community engagement activities. During the most difficult period of the COVID-19 pandemic, we stepped up our effort on community support, such as donating epidemic-prevention supplies to the vulnerable groups and arranging Germagic anti-microbial coating service for the kindergartens and nursery schools in Tsing Yi, where our production hub is located. We also contributed to the construction of quarantine centres and various local hospitals and infrastructure development, these development projects are essential to building a harmonious and healthy society.

We believe to be innovative in the way we operate, the products and services we offer are crucial to stand out from the competition. We have successfully migrated to a new IT operation system - SAP in November 2020 to further enhance digitization. Besides a new customer portal - Hub, a new mobile app for our drivers was also launched to enhance user experience. Facing the challenges of COVID-19, we created a new e-docket system to eliminate physical contact in the delivery process. These digital transformations enabled us to improve overall operational efficiency for the benefits of all our stakeholders. We also developed new products with environmental or special performance benefits to support our customers meeting project goals.

For more details of our actions and progress for the above prioritized aspects, please visit: Alliance Sustainability Ambitions 2030